Terms and Policies

Data Policy:

What Data We Collect and How We Use it

1. Website Activity:

Data about your browsing activity on our website.

2. Device and browser information:

Technical information about the device or browser you use to access our website. For example, your device's IP address, and (in the case of mobile devices) your device type and mobile device's unique identifier.

3. Contact Information:

If you provide your name, email address or phone number

4. Account Information:

If you open an account, we will collect your username, password and other information needed to open and access your account.

5. Customer Service Information:
The information you provide including survey responses and contact information.

6. Third party information:

Additional information from third party sources where we have the rights to do so.

Why We Collect This Information?

1. To understand you better and display ads relevant to your taste.

2. Troubleshoot problems.

3. Deliver targeted marketing to you.

4. Contact you by email or phone about your account or our services including to market our services to you

Craft Return Policy:

We at Casa De Kashmir believe in providing a delightful experience to our customers. We serve you with the best of Kashmiri products.

You must inform us about your return within 7 days from the date of delivery at casadekashmir@hotmail.com
In case the product you receive is damaged or with any quality issues, reach back to us & we will arrange a reverse pickup of the product subject to need for the pickup and reverse pickup service available for your address/pin code.
The product should reach us in its original condition without any damage or any other kind of tampering.
The product should be returned in a well packed box so as to avoid any damage in the transit & with complete labelled address.
Reverse pickup is not available for International orders. In such cases the reverse pickup is to be arranged by the customer itself at their own cost involved.

In these scenario, your returns are not accepted

The product is damaged or has been tampered with in any way.
The product has been used, worn, washed or changed in any other way.
Crafts are prone to a slight variation in the design, colour and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return.
Enquiry about any doubts that you may have regarding the products before going for the final purchase may be asked at casadekashmir@hotmail.com and have all your doubts instantly.
The products are of standard quality but not to your personal liking in terms of taste and colour.

Food (Gourmet) Orders:

For return of gourmet foods, you must inform us immediately upon delivery about the reason for return at care@kashmirbox.com.
No stocking fee applicable for food return.
All food items to be returned must be unused, unopened untampered and must be dispatched back within one day only.

Order Cancellation:
If you wish to cancel your order with us please note:

The order can only be cancelled if and only if it has not already been shipped.
Once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.
The ‘Made to Order’ and other “Customized orders” are in no way eligible for cancellation.
For any cancellation related queries, reach us at casadekashmir@hotmail.com

Product Disclaimer:
Most of the products on Casa De Kashmir are handmade; hand woven and intricately crafted, as such there may be variations in colour and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, colour settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.